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The complaints process
From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.
Read moreExplore our cases
The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.
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Frequently Asked Questions
Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?
Access FAQSubmit a complaint
If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.
Find out howCM news and events
The EIB Group Complaints Mechanism organises and participates in outreach events, seminars and workshops throughout the year.
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Publications
- EIB Group Complaints Mechanism Report 2022
- Complaints Mechanism Annual Report 2021
- EIB Group Complaints Mechanism: An instrument of public accountability
- EIB Group Complaints Mechanism's approach to preventing and addressing reprisals
- Complaints Mechanism Annual Report 2020
- The EIB Group Complaints Mechanism 2018 Policy
- The EIB Complaints Mechanism - Operating Procedures
- Memorandum of Understanding between the European Ombudsman and the European Investment Bank