The present EIB Group Complaints Mechanism Procedures (CMOP), fully implement the revised EIB Group Complaints Policy. It aims at clarifying, improving and formalising processes in order to facilitate, streamline and better ensure handling of complaints. It also establishes the basis of cooperation among the Bank's services themselves and between the CM and other relevant stakeholders.

The French and German translations were revised in January 2022 to use gender-sensitive language. No amendments have been made to the original English version.

The present EIB Group Complaints Mechanism Procedures (CMOP), fully implement the revised EIB Group Complaints Policy. It aims at clarifying, improving and formalising processes in order to facilitate, streamline and better ensure handling of complaints. It also establishes the basis of cooperation among the Bank's services themselves and between the CM and other relevant stakeholders.

The French and German translations were revised in January 2022 to use gender-sensitive language. No amendments have been made to the original English version.