Mediation is a form of dispute resolution in which the parties are invited to get together, talk about their concerns and develop forward-looking solutions with the help of independent facilitators. The mediators — officers from the Complaints Mechanism and/or external facilitators — remain impartial and do not impose solutions. They help the parties find common ground and understand each other’s perspectives, positions and interests.

Mediation is a form of dispute resolution in which the parties are invited to get together, talk about their concerns and develop forward-looking solutions with the help of independent facilitators. The mediators — officers from the Complaints Mechanism and/or external facilitators — remain impartial and do not impose solutions. They help the parties find common ground and understand each other’s perspectives, positions and interests.